Privacy Policy of Shenzhen Dakeke Technology Co.,Ltd
Effective Date:23/09/2024
Shenzhen Dakeke Technology Co.,Ltd and subsidiaries (“we”, “us”,“our”, “Shenzhen Dakeke Technology Co.,Ltd”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices inconnection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications(collectively, the “Products”):
Kitten mew Mobile Application
Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data,including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.
When you accept this Policy when you register with your Personal Data, or if you start to useour Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you haveany question r regarding this Policy, please do not hesitate to contact us via:
For other branded mobile applications powered by Shenzhen Dakeke Technology Co.,Ltd, our Clients control all the Personal Data collected throughour Products. We collect the information under the direction of our Clients andthe processing of such information shall be limited to the purpose of providing the service for which our Clients has engaged us. If you are a customer of oneof our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
Definition
In this Policy,Personal Data means information generated, collected, recorded and/or stored,electronically or otherwise, that can be used to identify an individual orreflect the activity of an individual, either from that information alone, orfrom that information and other information we have access to about that individual.
Personal Sensitive Data includes personal biometric information, communication recordsand contents, health information, transaction information, and precise location information. When we collect Personal Sensitive Data from you, we will generatean explicit notification for your consent before we collection personal sensitive data about you.
Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit datathat connect wirelessly to a network, including: smart home appliances, smartwearable devices, smart air cleaning devices, etc.
Apps refers tothose mobile applications developed by Shenzhen Dakeke Technology Co.,Ltd that provide end users remote control to Smart Devices and withthe ability to connect to the supplier IoT Platform.
What Personal Data do we collect
In order to provide our services to you, we will ask you to provide necessary Personal Datathat is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.
1.Information You Voluntarily Provide Us
· Registered Account Data: When you register an account with us,we may collect your name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code,language preference or time zone information into your account.
If you authorize login to the Products with a third party account, we will obtain from such third party your account information (such as portrait, nickname, region, gender, etc.) which may be bound with your Shenzhen Dakeke Technology Co.,Ltd account for quick login. We will ensure compliance with applicable data protection laws and regulations, as well as agreements,policies or documentations agreed with such third party regarding sharing personal information, in processing your Personal Data.
However, if the Services you request or purchase are based on your account, please go to there gistration/login page for guidance.
· Feedback: When using feedback and suggestion features in our Products,we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
Information basedon additional functions:
In order to offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to useadditional functions in the App. Please note, if you do not provide suchinformation, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may notbe available. These additional functions may include:
1)Additional functions based on location information:
When you enablethe location-based functions through permission settings on your mobile device,we will collect and process your location information to enable thesefunctions, such as pairing with your Smart Devices. Also, we may collectinformation about your: a) real-time and precise location, for instance whenyou choose to use the automation scenarios for controlling your Smart Devices,or b) non-precise geo-location when you use certain Smart Devices or theServices, such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fence feature, your location information willbe generated and shared with Google Maps services. Please note that Google hascorre sponding data protection measures, which you may refer to Google’s Data Processing and Security Terms for more details.
You may disablethe collection and use of your location information by changing your mobiledevice settings ("My - Setting - Privacy RightSetting - Switch on/off Location Information"), upon which we willcease to collect and use your location information.
2)Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you activelyuse the camera for scanning codes, video recording, etc.
You may opt-outthe using of camera permission: "My -Setting - Privacy Right Setting - Switch on/off Camera".
3)Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You can use this function to upload your photos/pictures/videos after turning on the photoalbum permission, so as to realize functions such as changing the avatar,reporting device usage problems by providing photo proofs, etc.. When you usethe photos and other functions, we will not recognize this information; but whenyou report a device usage problem, we may use the photos/pictures you upload tolocate your problem.
You may opt-out the using of photo album permission: "My- Setting - Privacy Right Setting - Switch on/off Photo Album".
4)Additional services related to microphone-basedservice:
You can use themicrophone to send voice information after turning on the microphonepermission, such as shooting videos, waking up the voice assistant, etc. Forthese functions, we will collect your voice information to recognize yourcommand. Please be aware that even if you have agreed to enable the microphonepermission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
You may opt-outthe using of microphone permission: "My -Setting - Privacy Right Setting - Switch on/off Microphone".
5)Additional services based on storage permission(Android):
The purpose isto ensure the stable operation of the App by utilizing the storage permission.After you give or indicate the permission to read/write your mobile device’sstorage, we will access pictures, files, crash log information and othernecessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.
You may opt-outthe using of storage permission: "My -Setting - Privacy Right Setting - Switch on/off Storage".
6)Additional services based on Notification permission:
The reason whywe ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased security servicesand you require an alert or message so that you can capture the real-timestatus.
You may opt-outthe using of App notifications: "My -Message Center - Setting - Switch on/off Notifications".
7) Additional services based on Alert Window permission：
You may chooseto bind a camera in the App and require the App to display the real-time imageof the camera in a separate window.
You may opt-outthe using of alert window information: "My- Setting - Privacy Right Setting - Switch on/off Alert Window".
8) Additional services based on Bluetooth permission:
You can enable Bluetooth functions after turning on the permission, including controlling the Smart Devices, acquiring status of, discovering and configuring Smart Devices.In these functions, we will communicate with Smart Devices via Bluetooth.Please be aware that even if you have agreed to enable the Bluetoothpermission, we will only use Bluetooth for communication in these scenarios:display device status on the home page and Smart Device panel; perform devicecontrol on the home page and Smart Device panel; discovering Smart Devices onthe home page and the add device page, Smart Device distribution network.
You may opt-outthe using of Bluetooth via "My - Settings- Privacy Setting - Disable/Enable Bluetooth permission".
2.Information WeCollect Automatically
· Mobile Device Information: When you interact with our Services, in order to provide and maintain the normal operation of our Services, to improve and optimize our Services, and to protect your accountsecurity as well, we automatically collect mobile device information, such asmobile device model number, IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. Meanwhile,we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
· Usage Data: During your interaction withour websites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
· Log Information: When you use the App, in order to improve your user experience, the system and exception log may be uploaded,including your IP address, language preference setting, operating system version, date or time of access, so that we can facilitate and accurately identify problems and help you solve them in timely manner.
Please note that we cannot identify aspecific individual by using device information or log information alone.However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such informationwill be treated as Personal Data. Unless we have obtained your consent orunless otherwise provided by data protection laws and regulations, we willaggregate or desensitize such information.
3.Smart Devices Related Information:
· Basic Information of Smart Devices: When youconnect your Smart Devices with the Services, we may collect basic information about your Smart Devices such as device name, device ID, online status,activation time, firmware version, and upgrade information.
· Information collected during the process of connecting to a Smart Device: Based on the type of Smart Device you need toconnect, the basic information collected includes: Wi-Fi information, device MAC address, etc.
· Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services,we may collect different information reported by your Smart Devices. For example, Please enter information about the smart device report.
Purposes and legal basis for processing Personal Data
The purpose forwhich we may process information about you are as follows:
· Provide You with Our Services: We process your account data,mobile device information, usage data, location information, and Smart Device related information to provide you with the Services that you have requested.The legal basis for this processing is to perform our contract with you according to user agreement.
· Improve Our Services: We process your mobile device information, usage data, location information and Smart Device related informationto ensure the functions and safety of the Services, to develop and improve the Services, to analyze the efficiency of our operations and to prevent and tracefraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our user agreement.
· Non-marketing Communication: We process your Personal Data tosend you important information regarding the Services, changes to our terms,conditions, and policies and/or other administrative information. At the sametime, we will also send you notifications related to the services you have purchased, such as alert services. You can check the “App Notification” in the App ("Me-Message Center-Setting-Notification Setting”) to manage these communications. When youdecide not to enable the Notifications function, we will no longer process your information for such purpose. The legal basis for this processing is to performour contract with you according to our user agreement.
· Data Analysis: In order to analyze the usage ofthe products we provide and improve your user experience, we will analyze the data you provide us, a) we need to check your problems when you encounter any malfunctions during the usage of the product, under such circumstance, you may not able to opt-out because it is highly relate to your functionalities and quality of using our product and service, and b) analyze data about how you interface with the product or under particular scenarios so that you can better enjoy the convenience brought by our Services, under such circumstance, if you do not agree to data analysis of your data, you can enter the privacy settings of App (“My-Settings-Privacy Settings-Data Analysis”) to opt-out your selection. The legal basisfor such processing is based on your consent.
· Marketing Communication and Personalization: We may process your account data, usage data, device informationto personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisement sregarding products suited to you, and to invite you to participate in surveysrelating to your use of the Services. If you do not allow us to process your Personal Data for personalization, you may opt out when you enter the App, or by changing your preferences in “Privacy Settings”(“Me-Settings-Privacy Settings-Personalization”) in the App. The legal basis for this processing is your consent.
· Legal Compliance. We disclose information if weare legally required to do so, or if we have a good faith belief that such useis reasonably necessary to:
· comply with a legal obligation, process or request;
· enforce our User Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof;
· protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; or
· detect, prevent or otherwise address security, fraud ortechnical issues.
If there is anychange in the purposes for processing your personal data, we will inform suchchange to you via email and/or a prominent notice on our website of suchchanges of purposes, and choices you may have regarding your Personal Data.
Who do we Share Personal Data with?
At Shenzhen Dakeke Technology Co.,Ltd, we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:
· To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis,payment and credit card processing, infrastructure provision, IT services,customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
· To our customers and other business partners who provide you,directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our websites and Services.
· To subsidiaries or affiliates within our corporate family for purpose of regular business activities based on our instructions and incompliance with applicable law, this Policy and other appropriateconf identiality and security measures.
· To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, and choices you may have regarding your Personal Data.
· As we believe in good faith that access to, or use,preservation, or disclosure of the information is reasonably necessary or appropriate to:
(a)Comply with applicable law,regulation, legal process, or lawful governmental request;
(b)Enforce our User Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof;
(c) Protect our operation andbusiness systems;
(d)Protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; or
(e)Perform risk management,screening and checks for unlawful, fraudulent, deceptive or maliciousactivities.
Except for thethird parties mentioned above, we only disclose your Personal Data to other third parties with your consent.
InternationalTransfer of Information Collected
Shenzhen Dakeke Technology Co.,Ltd will comply with applicable datalocalization requirements in corresponding jurisdictions with respect tostorage of data. To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws inthese countries may differ from the laws applicable to your country of residence.When we do so, we will ensure that an adequate level of protection is provided for the information by using one or more of the following approaches:
· Agreement on the basis of approved EU standard contractualclauses per GDPR Art. 46. For more information,see https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you would like further detail on the safeguards we have in place, you can contact usdirectly as described in this Privacy Policy.
Your RightsRelating to Your Personal Data
We respect yourrights and control over your Personal Data. You may exercise the following rights:
You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like tohave changed, whether you would like to have your Personal Data deleted from our data base or otherwise let us know what limitations you would like to put onour use of your Personal Data. Please note that we may ask you to verify youridentity before taking further action on your request, for security purposes.
You may:
· Request access to the Personal Data that we process about you:"My-Setting-Privacy Settings-Personal Data Export";
· Request that we correct inaccurate or incomplete Personal Dataabout you: 1) Modify your account number (email address or phone number): "My-Setting-Account and Security-Change yourAccount";
2) Modify the nickname and/or time zone:"My-Personal Information";
· Request deletion of Personal Data about you: "My-Setting-Account and Security-DeleteAccount", when you confirm the deletion of your account, yourPersonal Data will be deleted accordingly.
· Request restrictions, temporarily or permanently, on ourprocessing of some or all Personal Data about you: Please send over yourrequest through "My-FAQ &Feedback", or send over the email request to usrise168@gmail.com;
· Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated: Please send over your request through "My-FAQ & Feedback", or sendover the email request to usrise168@gmail.com;
· Opt-out or object to usrise168@gmail.com; ur use of Personal Data about youwhere our use is based on your consent or our legitimate interests.
We willexercise your privacy right to withdraw consent through the following approaches:
1)For privacy permissions acquired through device system settings, your consent can bewithdrawn by changing device permissions, including: location, camera, photo album (picture library/videolibrary), microphone, Bluetooth settings, notification settings and otherrelated functions;
2)You mayopt-out the non-marketing communication through “Me-Message Center-Notification Settings” to manage your selection;
3)You mayopt-out the data analysis features through “Me-Settings-Privacy Settings”;
4)You mayopt-out the Personalization feature through “Me-Settings-Privacy Settings-Personalization”;
5)Unbind the Smart Device through the App, and the information related to the Smart Devicewill not be collected;
6)By using product with the "Try Now" mode, and not enable certainlocation setting for particular smart scene, we will not collect any Personal Data about you;
7)If you previously agreed to associate App account with a third-party service, such asa health platform, please unbind it on the third-party platform.
When you withdraw your consent or authorization, we may not be able to continue to provide you with certain products or services correspondingly. However, yourwithdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.
About Deletion of the Account: You can find the Delete function through “Me-Settings-Account and Security-Delete Account” (Deactivate Account）
Security Measures
We use commercially reasonable physical, admin istrative, and technical safeguards topreserve the integrity and security of your Personal Data. Shenzhen Dakeke Technology Co.,Ltd provides various security strategies to effectivelyensure data security of user and device. As for device access,Shenzhen Dakeke Technology Co.,Ltd proprietary algorithms are employed to ensure dataisolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmissionencryption protocols and commercial level information encryptiontransmission based on dynamic keys are supported. As for data processing,strict data filtering and validation and complete data audit are applied. Asfor data storage, all confidential information of users will be safelyencrypted for storage. If you have reason to believe that your interaction withus is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing.
Data Retention
We process your Personal Data for the minimum period necessary for the purposes set out in this Policy, unless there is a specific legal requirement for us to keep the datafor a longer retention period. We determine the appropriate retention periodbased on the amount, nature, and sensitivity of your Personal Data, and afterthe retention period ends, we will destruct your Personal Data.
· For as long as you require us to fulfill the products and services you request from us as defined in the Confirm user agreement.;
· Personal Data will no longer be retained when you request toremove your Personal Data, we will accordingly complete the task.
When we are unable to do so for technical reasons, we will ensure that appropriate measures areput in place to prevent any further such use of your Personal Data.
Children’s Privacy
Protecting the privacy of young children is especially important to us. The Services are notdirected to individuals under the age of thirteen (13) (or such other ageprovided by applicable law in your country/region of residence), and we requestthat these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from any child unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from any child with out permission from that child’s parent or legal guardian, we will take steps to remove that information..
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applicationsprior to the change becoming effective. We encourage you to periodically reviewthis page for the latest information on our privacy practices.
Contact Us
If you have anyquestions about our practices or this Privacy Policy, please contact us asfollows:
Shenzhen Dakeke Technology Co.,Ltd
Email: usrise168@gmail.com